VIS Support Manager - 2237290
United States
Posted within last 24 Hours
Description & Requirements
The VIS (Value Integrated Solutions) Support Manager is a US-based leadership position reporting to the FTS Connect Manager and is responsible for the operational management, performance, and continuous improvement of VIS support services. The role provides direct oversight of daily support operations, service delivery performance, incident and escalation management, and cross-functional coordination across Technology Services teams.
Serving as the primary operational escalation point for VIS support analysts, the manager is accountable for maintaining service quality, achieving operational objectives, and driving process improvements that enhance the end-user experience. The position also leads VIS communications, ensuring timely and effective engagement with VIS staff, technology leadership, and business stakeholders.
As a U.S.-based third shift position, this role is designed to provide leadership coverage during India business hours, ensuring timely decision-making, proactive issue resolution, and strong alignment with the expanding VIS organization. The VIS Support Manager is instrumental in driving operational excellence, enhancing service delivery, and supporting the ongoing growth and development of VIS.
What You Will Do:
Minimum Qualifications:
Preferred Qualifications:
#LI-LK1
About Forvis Mazars, LLP
Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, our 7,000+ team members deliver assurance, tax, and consulting services to clients in all 50 states and internationally.
With a legacy spanning more than 100 years, we're building something different. We are guided by a shared promise: Together, we create extraordinary experiences. That means delivering an Unmatched Client Experience® while creating a workplace where relationships matter, learning fuels growth, and every person feels valued and supported to thrive.
What We Offer
Our robust total rewards program and flexible work environment reflect our commitment to people, careers, and well-being-empowering our team to grow and thrive while delivering exceptional service. To explore what makes working at Forvis Mazars special, visit www.forvismazars.us/careers.
Legal Notice
Forvis Mazars, LLP is an equal opportunity/affirmative action employer in accordance with applicable law. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications.
It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.
Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or CVs from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or recruiting agency unless such recruiter or recruiting agency has a signed vendor agreement with Forvis Mazars, LLP. Any resume(s) or CV(s) submitted to anyone working for Forvis Mazars, LLP, or submitted to a Forvis Mazars, LLP general email, without having a Forvis Mazars, LLP vendor agreement in place, will be considered the property of Forvis Mazars, LLP.
Colorado's Equal Pay for Equal Work Act (SB 19-085)
Pursuant to Colorado's Equal Pay for Equal Work Act, the salary range displayed is for the Colorado market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
Colorado Salary Range:
CO Minimum Salary (USD)
$ 92,100
CO Maximum Salary (USD)
$ 168,900
New York City Pay Transparency
Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
New York Salary Range:
NY Minimum Salary (USD)
$ 110,600
NY Maximum Salary (USD)
$ 184,300
California Pay Transparency
Pursuant to the pay transparency laws of California, the salary range displayed is for the California market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
California Salary Range:
CA Minimum Salary (USD)
$ 101,300
CA Maximum Salary (USD)
$ 184,300
California Fair Chance
Forvis Mazars will consider for employment all qualified applicants, including those with criminal histories, arrest and conviction records, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, LA County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.
Maryland Wage Transparency
Pursuant to Maryland's Wage Range Transparency Law, the salary range displayed is for the Maryland market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
MD Minimum Salary (USD)
$ 92100
MD Maximum Salary (USD)
$ 168900
Massachusetts Wage Transparency
Pursuant to the Massachusetts' Wage Transparency Act, the salary range displayed is for the Massachusetts market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
MA Minimum Salary (USD)
$ 101300
MA Maximum Salary (USD)
$ 168900
Illinois Wage Transparency
Pursuant to Illinois' Equal Pay Act, the salary range displayed is for the Illinois market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Non-exempt/hourly positions will be eligible for time and half pay for employees that work over 40 hours in a workweek. Benefits are eligibility-based and could include group health plan benefits, 401(K), bonuses, profit-sharing contributions, flexible time off, and parental leave. For more information on benefits, please visit https://resourcecenter.forvismazars.us/. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
IL Minimum Salary (USD)
$ 92100
IL Maximum Salary (USD)
$ 168900
New Jersey Wage Transparency
Pursuant to New Jersey's Pay Transparency Law, the salary range displayed is for the New Jersey market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
NJ Minimum Salary (USD)
$ 110600
NJ Maximum Salary (USD)
$ 184300
Virginia Wage Transparency
Pursuant to Virginia's Equal Pay Law, the salary range displayed is for the Virginia market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
VA Minimum Salary ( USD)
$ 82900
VA Maximum Salary (USD)
$ 153500
Vermont Wage Transparency
Pursuant to Vermont Act 155, the salary range displayed is for the Vermont market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
VT Minimum Salary (USD)
$ 82900
VT Maximum Salary (USD)
$ 153500
Washington Wage Transparency
Pursuant to Washington's Equal Pay and Opportunities Act, the salary range displayed is for the Washington market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits such as medical, dental, vision, tax-savings plans, 401(K), profit-sharing contributions, flexible time off, holidays, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
WA Minimum Salary (USD)
$ 92100
WA Maximum Salary (USD)
$ 184300
Close Date: 11/12/2026
The VIS (Value Integrated Solutions) Support Manager is a US-based leadership position reporting to the FTS Connect Manager and is responsible for the operational management, performance, and continuous improvement of VIS support services. The role provides direct oversight of daily support operations, service delivery performance, incident and escalation management, and cross-functional coordination across Technology Services teams.
Serving as the primary operational escalation point for VIS support analysts, the manager is accountable for maintaining service quality, achieving operational objectives, and driving process improvements that enhance the end-user experience. The position also leads VIS communications, ensuring timely and effective engagement with VIS staff, technology leadership, and business stakeholders.
As a U.S.-based third shift position, this role is designed to provide leadership coverage during India business hours, ensuring timely decision-making, proactive issue resolution, and strong alignment with the expanding VIS organization. The VIS Support Manager is instrumental in driving operational excellence, enhancing service delivery, and supporting the ongoing growth and development of VIS.
What You Will Do:
- Lead daily VIS support operations to ensure consistent, high-quality service delivery.
- Provide leadership coverage during India business hours to support VIS staff and operational needs.
- Manage and monitor backlog, ticket aging, support queues, and service level performance.
- Serve as the primary escalation point for critical incidents, service disruptions, and operational challenges.
- Coordinate resolution efforts across Service Desk, Provisioning, Infrastructure, Applications, and Security teams.
- Drive operational excellence through process improvement, governance, and accountability.
- Develop and maintain support procedures, documentation, and knowledge management practices.
- Analyze service trends, metrics, and operational risks to identify improvement opportunities.
- Partner with technology and business leaders to align support services with organizational priorities.
- Lead and execute the VIS communications strategy, ensuring timely and targeted communications to staff, managers, leaders, partners, MPs, and RMPs.
- Support workforce growth by scaling support operations, improving service maturity, and enhancing the overall user experience.
- Foster a culture of customer service, continuous improvement, collaboration, and operational discipline.
- Prepare and present operational updates, service performance metrics, and key initiatives to leadership
- Service leadership and operational management
- Strategic problem-solving and escalation management
- Stakeholder communication and relationship management
- Process improvement and continuous service optimization
- Data-driven decision making and operational reporting
- Cross-functional collaboration and team leadership
- Customer-focused mindset with accountability and ownership
Minimum Qualifications:
- 5+ years of progressive experience in IT support, service desk operations, or technology service management.
- 3+ years of leadership experience managing technical support teams, service operations, or customer-facing technology services.
- Demonstrated experience managing incidents, service requests, escalations, and operational service delivery within an enterprise environment.
- Proven ability to lead cross-functional teams and coordinate efforts across multiple technology disciplines.
- Experience with IT service management (ITSM) platforms, ticketing systems, knowledge management, and performance reporting.
- Strong understanding of service level management, operational metrics, and continuous improvement practices.
- Excellent communication, stakeholder management, and relationship-building skills.
- Ability to analyze operational data to report service trends and business needs.
- Proven ability to manage competing priorities in a fast-paced, high-volume support environment.
- Ability to work a schedule aligned with India business hours while maintaining effective collaboration with US-based leadership and stakeholders.
- Flexibility to adapt to changing workloads, priorities, and operational needs.
- Strong customer-service mindset with a focus on business outcomes.
- Demonstrated accountability, ownership, and operational discipline.
- Proven ability to lead through change and support organizational growth.
- Excellent judgment and decision-making skills during high-impact situation
Preferred Qualifications:
- Associate's degree, bachelor's degree, or relevant technical coursework is preferred but not required.
- Experience supporting geographically distributed teams and global operations is preferred.
- ITIL Foundation certification or equivalent service management experience preferred.
#LI-LK1
About Forvis Mazars, LLP
Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, our 7,000+ team members deliver assurance, tax, and consulting services to clients in all 50 states and internationally.
With a legacy spanning more than 100 years, we're building something different. We are guided by a shared promise: Together, we create extraordinary experiences. That means delivering an Unmatched Client Experience® while creating a workplace where relationships matter, learning fuels growth, and every person feels valued and supported to thrive.
What We Offer
Our robust total rewards program and flexible work environment reflect our commitment to people, careers, and well-being-empowering our team to grow and thrive while delivering exceptional service. To explore what makes working at Forvis Mazars special, visit www.forvismazars.us/careers.
Legal Notice
Forvis Mazars, LLP is an equal opportunity/affirmative action employer in accordance with applicable law. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications.
It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.
Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or CVs from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or recruiting agency unless such recruiter or recruiting agency has a signed vendor agreement with Forvis Mazars, LLP. Any resume(s) or CV(s) submitted to anyone working for Forvis Mazars, LLP, or submitted to a Forvis Mazars, LLP general email, without having a Forvis Mazars, LLP vendor agreement in place, will be considered the property of Forvis Mazars, LLP.
Colorado's Equal Pay for Equal Work Act (SB 19-085)
Pursuant to Colorado's Equal Pay for Equal Work Act, the salary range displayed is for the Colorado market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
Colorado Salary Range:
CO Minimum Salary (USD)
$ 92,100
CO Maximum Salary (USD)
$ 168,900
New York City Pay Transparency
Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
New York Salary Range:
NY Minimum Salary (USD)
$ 110,600
NY Maximum Salary (USD)
$ 184,300
California Pay Transparency
Pursuant to the pay transparency laws of California, the salary range displayed is for the California market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
California Salary Range:
CA Minimum Salary (USD)
$ 101,300
CA Maximum Salary (USD)
$ 184,300
California Fair Chance
Forvis Mazars will consider for employment all qualified applicants, including those with criminal histories, arrest and conviction records, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, LA County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.
Maryland Wage Transparency
Pursuant to Maryland's Wage Range Transparency Law, the salary range displayed is for the Maryland market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
MD Minimum Salary (USD)
$ 92100
MD Maximum Salary (USD)
$ 168900
Massachusetts Wage Transparency
Pursuant to the Massachusetts' Wage Transparency Act, the salary range displayed is for the Massachusetts market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
MA Minimum Salary (USD)
$ 101300
MA Maximum Salary (USD)
$ 168900
Illinois Wage Transparency
Pursuant to Illinois' Equal Pay Act, the salary range displayed is for the Illinois market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Non-exempt/hourly positions will be eligible for time and half pay for employees that work over 40 hours in a workweek. Benefits are eligibility-based and could include group health plan benefits, 401(K), bonuses, profit-sharing contributions, flexible time off, and parental leave. For more information on benefits, please visit https://resourcecenter.forvismazars.us/. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
IL Minimum Salary (USD)
$ 92100
IL Maximum Salary (USD)
$ 168900
New Jersey Wage Transparency
Pursuant to New Jersey's Pay Transparency Law, the salary range displayed is for the New Jersey market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
NJ Minimum Salary (USD)
$ 110600
NJ Maximum Salary (USD)
$ 184300
Virginia Wage Transparency
Pursuant to Virginia's Equal Pay Law, the salary range displayed is for the Virginia market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
VA Minimum Salary ( USD)
$ 82900
VA Maximum Salary (USD)
$ 153500
Vermont Wage Transparency
Pursuant to Vermont Act 155, the salary range displayed is for the Vermont market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
VT Minimum Salary (USD)
$ 82900
VT Maximum Salary (USD)
$ 153500
Washington Wage Transparency
Pursuant to Washington's Equal Pay and Opportunities Act, the salary range displayed is for the Washington market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Positions that are non-exempt will be eligible for overtime pay compensable at a rate of one and a half times the hourly rate for any hours worked over 40 in a work week. Benefits are eligibility-based and could include group health plan benefits such as medical, dental, vision, tax-savings plans, 401(K), profit-sharing contributions, flexible time off, holidays, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
WA Minimum Salary (USD)
$ 92100
WA Maximum Salary (USD)
$ 184300
Close Date: 11/12/2026
With a legacy spanning more than 100 years, Forvis Mazars is committed to providing a different perspective and an unmatched client experience that feels right, personal and natural. We respect and reflect the range of perspectives, knowledge and local understanding of our people and clients. We take the time to listen to deliver consistent audit and assurance, tax, advisory and consulting services worldwide.
We nurture a deep understanding of our clients’ industries, delivering greater insight, deeper specialization and tailored solutions through people who listen to understand, are responsive and consult with purpose to deliver value.
About Forvis Mazars, LLP
Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, the firm’s 7,000 dedicated team members provide an Unmatched Client Experience® through the delivery of assurance, tax, and consulting services for clients in all 50 states and internationally through the global network. Visit forvismazars.us to learn more.
Forvis Mazars, LLP is an equal opportunity/affirmative action employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications.
It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.
Forvis Mazars, LLP expressly reserves the right not to consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or agency unless such recruiter or agency has a signed vendor agreement with Forvis Mazars, LLP.Any resume or CV submitted to any employee of Forvis Mazars, LLP without having a Forvis Mazars, LLP vendor agreement in place will be considered the property of Forvis Mazars, LLP.