Provisioning Support Analyst I

Company Profile:

At FORVIS, your career is designed with a purpose. We want our team members to thrive professionally and feel the impact their work yields when serving clients, industries, and local communities. This starts by empowering team members to design a career journey that leverages their skills and fuels their passions.

Creating a best-in-class employee experience is at the heart of our vision for the future. With several industry focus areas, multiple service lines, and locations in five geographical regions across the country to choose from, the opportunities for your career are without limit.

About FORVIS

FORVIS is a Top-10 professional services firm providing assurance, tax, and advisory services, driven by our commitment to using our forward vision to provide rewarding career opportunities and deliver unmatched client experiences. Learn more at FORVIS.com

Design your career with purpose at FORVIS. For more information about our firm locations, visit FORVIS.com. FORVIS, LLP is an equal opportunity/affirmative action employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, or other protected classifications.

It is FORVIS's standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.

• FORVIS expressly reserves the right not to consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies.
• FORVIS further reserves the right not to pay a fee to a recruiter or agency unless such recruiter or agency has a signed vendor agreement with FORVIS.
• Any resume or CV submitted to any employee of FORVIS without having a FORVIS vendor agreement in place will be considered the property of FORVIS.

Requisition Number: 2234961

Position Title:

External Description: Description & Requirements

The Provisioning - Support Analyst I provides provisioning services within the Enterprise Depot, ensuring efficient management and distribution of firm hardware, including workstations, laptops, tablets, mobile devices, and peripherals. This role also supports user account provisioning by managing access privileges and permissions based on organizational roles.

How you will contribute:

• Maintain a professional and courteous approach when interacting with Forvis Mazars personnel
• Ensure high-quality standards in work, client relationships, and team collaboration
• Meet performance metrics and organizational standards
• Adhere to written procedures, checklists, and quality control measures for project deployments
• Safeguard confidential materials and sensitive information
• Escalate unresolved requests and issues to the appropriate manager
• Provide exceptional customer service through phone, email, instant messaging, and video conferencing
• Document actions taken, inquiries, comments, and concerns accurately
• Follow up on end-user interactions to ensure resolution and satisfaction
• Keep users informed about ticket status and set realistic expectations
• Validate, inspect, inventory, and record received and shipped equipment in the IT Asset Management (ITAM) system
• Prepare boxes, packaging materials, and shipping labels for returning or replacing equipment
• Image Windows-based systems following established procedures and guidelines
• Ensure systems meet encryption standards as defined by FTS Risk and Compliance guidelines before deployment
• Refurbish returned equipment for reuse within the organization
• Coordinate PC migration with users before deploying laptops to their destination
• Prepare and clean systems designated for retirement or return to leasing vendors

We are looking for people with Forward Vision and:

• Strong customer service skills
• Excellent written and verbal communication skills
• Strong collaboration skills, fostering positive relationships with colleagues, clients, and partners

Minimum Qualifications:

• Currently enrolled in a technical or computer science program, or possess relevant support center work experience
• At least one year of customer service experience in a technical environment or equivalent training
• In-depth technical knowledge of PCs, laptops, printers, and peripheral hardware devices
• Proficiency in Windows, Microsoft Office, communications software, virus protection, and diagnostic tools
• Ability to diagnose and resolve onsite and remote computing issues

#LI-STL

City: Saint Louis

State: Missouri

Community / Marketing Title: Provisioning Support Analyst I

Location_formattedLocationLong: Saint Louis, Missouri US

CountryEEOText_Description:

With a legacy spanning more than 100 years, Forvis Mazars is committed to providing a different perspective and an unmatched client experience that feels right, personal and natural. We respect and reflect the range of perspectives, knowledge and local understanding of our people and clients. We take the time to listen to deliver consistent audit and assurance, tax, advisory and consulting services worldwide.

We nurture a deep understanding of our clients’ industries, delivering greater insight, deeper specialization and tailored solutions through people who listen to understand, are responsive and consult with purpose to deliver value.

About Forvis Mazars, LLP

Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, the firm’s 7,000 dedicated team members provide an Unmatched Client Experience® through the delivery of assurance, tax, and consulting services for clients in all 50 states and internationally through the global network. Visit forvismazars.us to learn more.

Forvis Mazars, LLP is an equal opportunity/affirmative action employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications.
It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.

Forvis Mazars, LLP expressly reserves the right not to consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or agency unless such recruiter or agency has a signed vendor agreement with Forvis Mazars, LLP.Any resume or CV submitted to any employee of Forvis Mazars, LLP without having a Forvis Mazars, LLP vendor agreement in place will be considered the property of Forvis Mazars, LLP.